Privacy policy

Privacy Policy

This Privacy Policy describes how The Fabric Company (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, make a purchase, or communicate with us.

1. INFORMATION WE COLLECT

We collect personal information to operate our business and fulfill orders, including:

  • Order and account information
    Name, billing and shipping address, email address, phone number, and payment details.

  • Device and usage information
    IP address, browser type, device information, pages viewed, and interactions with the site.

  • Customer support communications
    Information you provide when contacting us for assistance.

2. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and fulfill orders

  • Communicate with you about purchases, returns, or support requests

  • Send marketing or promotional communications, where permitted

  • Improve our website and services

  • Detect and prevent fraud or misuse

3. SHARING PERSONAL INFORMATION

We share personal information only as necessary to operate our business, including with:

  • Service providers such as Shopify, payment processors, shipping carriers, analytics providers, and marketing platforms (including SMS and email providers)

  • Legal authorities when required to comply with applicable laws or protect our rights

We do not sell your personal information.

4. MARKETING & ADVERTISING

We may use cookies, pixels, and similar technologies to understand how customers use our site and to deliver relevant advertising.

You may opt out of targeted advertising through industry tools such as:

  • Google Ads settings

  • Facebook ad preferences

  • Digital Advertising Alliance opt-out portal

Opting out does not eliminate all advertising, only targeted advertising.

5. SMS & EMAIL COMMUNICATIONS

If you opt in to receive marketing communications via SMS or email, we will use your contact information for that purpose. You may opt out at any time using the unsubscribe instructions provided in messages or by contacting us.

6. DATA RETENTION

We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, or resolve disputes. You may request deletion of your personal information, subject to legal requirements.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

  • Request data portability

California residents have rights under the CCPA.
EEA residents have rights under the GDPR.

To exercise your rights, contact us at hello@fabriccompany.com.

8. COOKIES

We use cookies and similar technologies to operate our website, analyze performance, and support marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. DATA TRANSFERS

Personal information may be processed outside your state or country, including in the United States and Canada. We take reasonable steps to ensure appropriate safeguards are in place.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. CONTACT

For questions about this Privacy Policy or your personal information, contact:

hello@fabriccompany.com

or by mail:

The Fabric Company
3556 Tom Austin Highway, Suite 5
Springfield, TN 37172